Do I need credits to scan or save photos?⌄
No. Scanning prints in the iPhone app and saving the untouched originals to your collection is free. Photo credits are spent only when you choose to restore a photo.
What is the difference between a plan and a pack?⌄
A plan adds Photo credits on a schedule and renews until you cancel: Personal Monthly adds 5 credits each month for $9.99, and Personal Annual adds 60 credits each year for $59.99. A pack is one payment for credits that never expire: Keeper Pack is 10 credits for $14.99, and Album Project is 30 credits for $34.99. Both restore photos the same way, so choose by how many photos you have and whether you want to spread the work out.
Do unused Photo credits carry over?⌄
Pack credits never expire. Personal Monthly credits reset at the start of each billing month, and Personal Annual credits are added at the start of each year and reset at renewal. Credits you bought in a pack stay in your account even if you later start or cancel a plan.
What happens if I run out?⌄
Add a Keeper Pack or Album Project whenever you like, even while you are on a plan. Pack credits stack on top of your plan allowance and never expire. For Family Archive Together, the owner buys extra packs and approves family restorations.
Do personal plans and packs work in the iPhone app?⌄
Yes. Personal plans and packs work with the same login on iPhone and web. Family Archive Together sharing currently works in the browser on iPhone and computer; family support in the iPhone app will be announced separately.
Can I add Voice Memories?⌄
Yes. In the iPhone app, you can record the story behind a photo so the voice, names, dates, and memories stay attached to the restored image.
Can you handle the collection for me?⌄
Yes. Done-For-You Family Archive Restoration starts from $1,499. Upload your scanned photos, send us the hardest one first, and we will quote larger or more damaged collections separately.
What payment methods do you accept?⌄
Payments are processed securely by Stripe. Most major cards and region-supported digital wallet methods are accepted.
Is there a refund policy?⌄
Yes. Every plan and pack is covered by a 7-day refund window from the date of purchase. Contact support within 7 days and we will help or refund your purchase.
What if the restored photo does not look like my relative?⌄
Tell us. If the result changes the person, clothing, body shape, or era of the photo, we will redo it free and use your feedback to improve the restoration.
Is PhotoScanRestore permanent cloud storage?⌄
No. PhotoScanRestore is a restore, organise, and export workspace, not a forever backup, so keep your own copies of anything precious. If a paid plan expires, your cloud photos stay exportable for 90 days.
Who can use Family Archive Together?⌄
One person subscribes for US$99 a year and invites up to five relatives. Each person has their own account. Relatives join free from an invitation link and never need a card. Use your browser on iPhone or computer; family support in the iPhone app will be announced separately.
Do my relatives see all my photos?⌄
No. Each person has a private library. Only photos someone chooses to add to a family album are shared. They can withdraw their contributions at any time; copies already downloaded by relatives cannot be recalled.
How are family restorations shared?⌄
The plan includes 60 restorations per paid year across the paying owner's personal photos and family albums. Relatives suggest their own contributed photos; the owner approves the restorations. The owner can buy credit packs for extra restorations; pack credits never expire. Failed restorations are not counted. The archive holds up to 1,000 photos, with a 25 MB limit per upload.
What happens when I cancel Family Archive Together?⌄
Your family keeps full access until the end of the paid year. Everyone can then view and download the family photos for 90 days. After that, family access ends. Each person's own photos stay in their personal library. Cancel future renewal through Plan & billing.
Can I change an existing subscription to Together?⌄
Contact support before buying. Existing subscriptions keep their current terms, and the checkout prevents you from buying a second subscription. The shared six-person archive is included only with Family Archive Together.