Guides
Step-by-step walkthroughs for scanning, restoring, organizing, and sharing old photos.
Support
Get help fast, or reach us directly.
If something goes wrong, message us on WhatsApp first so we can help quickly. You can still use the guides, FAQ, or email when the question is less urgent.
Fastest support
Message us on WhatsApp
If a restore, upload, payment, or account step gets stuck, send what happened and a screenshot if possible.
Quick links
Start here first
Free restore
Try one old photo before deciding whether to keep going. No account needed to start.
Pricing
Compare plans and see exactly what you get before you decide to upgrade.
Still need help?
Email us directly
Send a note to support@photoscanrestore.com and we'll personally reply within one business day. If it helps, include a screenshot or a sample photo so we can troubleshoot faster.
For press or partnership requests, mention it in the subject line and we'll prioritize accordingly.
support@photoscanrestore.comFAQs
Common questions
How quickly will I hear back?
I reply to emails within one business day, and usually faster. If your request is time-sensitive, add "urgent" to your subject line so I can prioritize it.
What if I need help outside business hours?
WhatsApp is the best first step for urgent issues. I also check email daily, and if your photos are needed for a memorial or event, mention that in your message.
Is my data private?
Yes. Your uploads are private by default, and you control who can access any shared photos. You can also delete your data at any time.
What photo formats do you support?
You can upload JPG, PNG, WEBP, HEIC/HEIF, and TIFF files. For older prints, a clear scan or well-lit phone photo usually gives the best result.
Can I scan multiple photos at once?
Yes. You can place several prints in one shot and PhotoScanRestore can detect and separate them into individual photos.
How does the restoration work?
The restore pipeline automatically improves common issues like fading, color shifts, dust, scratches, and low contrast while keeping the original photo intact.
What's the difference between free and paid?
You can try a restore instantly with no account. Creating a free account saves your results, and paid Photo credits let you keep going.
Can I undo a restoration?
Yes. The original image stays available, so you can compare before and after or download either version whenever you want.
Do you support slides and negatives?
Not as a dedicated restore flow yet. For now, use PhotoScanRestore for old prints and clean digital photo files, and read our slides and negatives guide before choosing a separate scanning method.