Guides
Step-by-step walkthroughs for scanning, restoring, organizing, and sharing old photos.
Support
Get help fast, or reach us directly.
We read every message and reply within one business day. Start with the guides and FAQ below for quick answers, or email us when you need a hand.
Quick links
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Free Demo
See the restore flow in under a minute with your own photo. No account needed to start.
Pricing
Compare plans and see exactly what you get before you decide to upgrade.
Still need help?
Email us directly
Send a note to hello@photoscanrestore.com and we'll personally reply within one business day. If it helps, include a screenshot or a sample photo so we can troubleshoot faster.
For press or partnership requests, mention it in the subject line and we'll prioritize accordingly.
hello@photoscanrestore.comFAQs
Common questions
How quickly will I hear back?
I reply to emails within one business day, and usually faster. If your request is time-sensitive, add "urgent" to your subject line so I can prioritize it.
What if I need help outside business hours?
Email is the fastest way to reach me. I check messages daily, and if your photos are needed for a memorial or event, mention that in your subject line.
Is my data private?
Yes. Your uploads are private by default, and you control who can access any shared photos. You can also delete your data at any time.
What photo formats do you support?
You can upload JPG, PNG, WEBP, HEIC/HEIF, and TIFF files. For older prints, a clear scan or well-lit phone photo usually gives the best result.
Can I scan multiple photos at once?
Yes. You can place several prints in one shot and PhotoScanRestore can detect and separate them into individual photos.
How does the restoration work?
The restore pipeline automatically improves common issues like fading, color shifts, dust, scratches, and low contrast while keeping the original photo intact.
What's the difference between free and paid?
You can try one free restore instantly with no account. Creating a free account gives you one more restore, and paid plans let you keep going without the free cap.
Can I undo a restoration?
Yes. The original image stays available, so you can compare before and after or download either version whenever you want.
Do you support slides and negatives?
Yes. Upload a scan or clean photo of a slide or negative and PhotoScanRestore can process inversion and enhancement in the same workflow.