Contact the PhotoScanRestore team
We’re here to help—whether you’re digitizing a single album, coordinating a community archive, or covering PhotoScanRestore for your publication. Choose the inbox that fits your request, or email hello@photoscanrestore.com and we’ll route it internally. Every message is reviewed by a real teammate who can troubleshoot, share best practices, or schedule a call tailored to your project. Along the way, we keep transparent response windows, capture notes inside our shared CRM so you never repeat context, and flag complex restoration cases for specialists who have handled similar formats. You’ll also receive links to resources tailored to your gear, time horizon, and accessibility needs, so you can keep momentum between replies. Consider this page your shortcut to the humans building PhotoScanRestore with you.
Product support
Replies within 1 business day
Questions about scanning, restoration, or account access.
Send us the context of your project plus device details. Attach example photos or screenshots so we can replicate the issue quickly.
Email hello@photoscanrestore.comPartnerships & archives
Replies within 2 business days
Libraries, museums, genealogy groups, and reseller inquiries.
Tell us about your collection size, timeline, and preferred workflows. We’ll recommend pilot programs, licensing options, and training plans.
Email hello@photoscanrestore.comPress & speaking
Same-day response for deadlines
Media interviews, conference talks, and briefings.
Include your publication, topic, and deadline so we can connect you with the right spokesperson and assets.
Email hello@photoscanrestore.comOffice hours and response times
- Support desk: Monday–Friday, 9am–6pm U.S. Eastern
- Live onboarding sessions: Tuesday & Thursday, 12pm U.S. Eastern
- Emergency weekend monitoring for time-sensitive uploads and outages
Need product guidance right now?
Explore the free restore demo to preview our workflow or tap into our self-serve guides while you wait for a teammate to respond.
FAQs
How quickly will I hear back?
Support messages receive an acknowledgment within a few minutes and a full reply within one business day. Media deadlines and enterprise escalations are prioritized the same day.
Do you offer SLA-backed support?
Team and enterprise plans include custom SLAs, shared workspaces, and priority routing. Email hello@photoscanrestore.com to scope the right plan.
What if I need help outside business hours?
We monitor for system alerts 24/7. Add "urgent" to the subject line if a live event or memorial is at risk and we will escalate your request.
Where can I learn about new features?
Subscribe to updates from the press room, follow along on the About page, or join the waitlist for release notes directly in your inbox.
For company background (and a behind-the-scenes look at founder Adam Malik’s solo build), visit theAbout page. Members of the media can head straight to the Press hub for assets and story ideas.