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Contact

Contact the PhotoScanRestore team

We’re here to help—whether you’re digitizing a single album, coordinating a community archive, or covering PhotoScanRestore for your publication. Choose the inbox that fits your request, or email hello@photoscanrestore.com and we’ll route it internally.

Every message is reviewed by a real teammate who can troubleshoot, share best practices, or schedule a call tailored to your project. We keep transparent response windows, capture notes inside our shared CRM so you never repeat context, and flag complex restoration cases for specialists who have handled similar formats.

Inbox shortcuts

Choose the best inbox for your request

All emails land with the same core team, but choosing the closest fit helps us route your question to the right specialist faster.

Product support

Replies within 1 business day

Questions about scanning, restoration, or account access.

Send us the context of your project plus device details. Attach example photos or screenshots so we can replicate the issue quickly.

Email product support

Partnerships & archives

Replies within 2 business days

Libraries, museums, genealogy groups, and reseller inquiries.

Tell us about your collection size, timeline, and preferred workflows. We’ll recommend pilot programs, licensing options, and training plans.

Email partnerships & archives

Press & speaking

Same-day response for deadlines

Media interviews, conference talks, and briefings.

Include your publication, topic, and deadline so we can connect you with the right spokesperson and assets.

Email press & speaking

Office hours and response times

During these windows, you can expect the fastest replies from the team. Outside of them, we still monitor for urgent issues tied to live events, memorials, or in-progress uploads.

  • ✓Support desk: Monday–Friday, 9am–6pm U.S. Eastern
  • ✓Live onboarding sessions: Tuesday & Thursday, 12pm U.S. Eastern
  • ✓Emergency weekend monitoring for time-sensitive uploads and outages

Need product guidance right now?

While you wait for a reply, you can walk through the workflow and common setups using our demo and guides.

FAQs

Common questions

How quickly will I hear back?

Support messages receive an acknowledgment within a few minutes and a full reply within one business day. Media deadlines and enterprise escalations are prioritized the same day.

Do you offer SLA-backed support?

Team and enterprise plans include custom SLAs, shared workspaces, and priority routing. Email hello@photoscanrestore.com to scope the right plan.

What if I need help outside business hours?

We monitor for system alerts 24/7. Add "urgent" to the subject line if a live event or memorial is at risk and we will escalate your request.

Where can I learn about new features?

Subscribe to updates from the press room, follow along on the About page, or join the waitlist for release notes directly in your inbox.

For company background (and a behind-the-scenes look at founder Adam Malik’s solo build), visit the About page. Members of the media can head straight to the Press hub for assets and story ideas.